Returns & Refund Policy

14-Day Return Policy

You have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@arkyfly.it.

Returns should be sent to:

ARKYFLY
Via Monte Adamello 61
10023 Pessione (TO)
Italy

If your return is accepted, you will be responsible for the return shipping costs. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at info@arkyfly.it.

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Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and do our best to resolve it promptly.

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Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized orders

• Sale items

• Gift cards

If you have any questions about a specific item, please feel free to contact us before purchasing.

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Exchanges

The fastest way to ensure you receive the item you want is to return the item you have received and, once the return is accepted, place a new order separately.

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European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. Proof of purchase will also be required.

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Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@arkyfly.it.

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Returns and Exchanges

We gladly accept returns and exchanges.

• Contact us within 14 days of delivery

• Ship items back within 14 days of delivery

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Cancellations

Orders may only be cancelled before shipment.

If your order has already been shipped, you will need to wait until it is delivered and then request a return within 14 days of delivery. Return shipping costs will be your responsibility.

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Return Conditions

Buyers are responsible for return shipping costs.

Items must be returned in their original condition, including the original gift box and all packaging materials. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please note that all return shipping costs are the responsibility of the customer.

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Return Address

ARKYFLY
Via Monte Adamello 61
10023 Pessione (TO)
Italy

Please include your name and order number inside the return package.

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Refund Processing

Once the returned item has been received, the refund will be issued within 7 business days to the same payment method used for the original purchase.