Each item is handcrafted upon order and may take up to 2 weeks from the receipt of payment. You will receive a confirmation email as soon as your order is handed over to the courier, with a link to track the shipment (if available).

We offer different delivery options to suit your needs. Shipping is always free for orders over €40.

• ITALY: tracked shipping in 2-4 business days
• EUROPE: untracked shipping in 1-3 weeks; tracked shipping in 4-7 business days
• OUTSIDE EUROPE: untracked shipping in 2-5 weeks; tracked shipping in 4-7 business days

Once your order is handed over to the courier, you will receive the tracking number via email (if available for the selected shipping method) to monitor your package in real time.

The courier will deliver to the address provided at the time of order. In case of absence, a notice will be left, or a second delivery attempt will be scheduled. We recommend providing an address where someone is always available to receive the package, a valid phone number, and your email address. If the address is incorrect, or delivery fails for reasons not attributable to the courier, shipping costs will be the responsibility of the customer.

During periods of high demand (such as holidays or sales) or due to causes beyond our control, deliveries may experience slight delays. In any case, we will always be available to update you on the status of your order.

You have the right to withdraw from the purchase agreement within 14 days of receiving the product, without providing any reason. To exercise the right of withdrawal, you must send a written notice to the email address: info@arkyfly.it, including:

• Order number
• Full name
• Product or products you wish to return
• Reason for the return (optional)

You will receive a reply with instructions on how to proceed with the return.

The product must be returned intact, unused, undamaged, and in its original packaging with all components included. Returns of items showing signs of wear, scratches, or tampering will not be accepted. ⚠️ Please note: since our acrylic jewelry is handcrafted, returns are not possible for personalized or made-to-order items, except in cases of manufacturing defects.

Return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.

For returns from countries outside the EU, the customer is responsible for completing all customs documentation accurately and completely.

The returned parcel must be clearly declared as “RETURN GOODS” (or the equivalent customs wording required by the carrier) and must contain all information necessary to ensure that the parcel is treated as a return of previously exported goods.

If, due to incorrect, incomplete or missing customs information provided by the customer, I am required to pay any import duties, taxes, customs fees or additional shipping charges when the parcel returns to the EU, the amount actually charged to me will be deducted from the customer’s refund, where permitted by applicable law.

Please make sure that the customs declaration is completed carefully before sending the parcel back. The seller cannot be responsible for additional costs resulting from incorrect customs declarations made by the customer.

Once the product is received and inspected, we will process the refund within 7-10 business days. The refund will be issued using the same payment method used for the purchase.

In case of a defective or incorrect item, please contact us within 3 days of receiving your order, attaching a photo of the product. We will replace it or, if unavailable, refund the full amount, including shipping costs.